Returns & Exchanges Policy
At authenticresortwears.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free returns and exchanges process within 14 days of delivery.
Eligibility for Returns & Exchanges
To qualify for a return or exchange, your item must be:
- Unworn, unwashed, and in its original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Swimwear (unless faulty)
- Accessories (unless faulty)
- Sale items
How to Initiate a Return or Exchange
- Visit our Returns Portal at www.authenticresortwears.com and follow the instructions.
- Pack your item securely in its original packaging.
- Ship your return using a tracked delivery service.
Refund Process
- Once we receive and inspect your return, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to a faulty item.
Exchanges
If you wish to exchange an item, please indicate your preferred size or style during the returns process. Exchanges are subject to availability.
Faulty or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange a replacement or refund at no additional cost.
International Returns
Customers outside the original shipping country are responsible for return shipping costs and any applicable customs fees.
For any further assistance, please refer to our FAQs or contact our customer support team.
Thank you for shopping with authenticresortwears.com!